Shipping & returns

Return Policy

Our Return Policy applies to all purchases made through the website, the I Heart Hanalei storefront, and any other website or application that directs you to this Returns and Exchanges Policy.

All in-store and online purchases may only be returned from within the United States. Online purchases made through the online store are valid for store credit only. Store Credit will be issued via email to address provided during purchase. Return packages must be postmarked by 14 days from the delivery date. In store purchases are valid for exchange or credit within 14 days of purchase. Amount to be refunded will include only the amount paid for item and will not include any shipping charge paid by buyer.

All returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached. Jewelry must be in its original packaging.

Sale merchandise, cosmetics, underwear, lingerie, swimwear, earrings, clearance items, and gift cards / e-gift cards are all FINAL SALE items and cannot be returned or exchanged.


To return by Mail:

  1. On your packing slip, check off/circle the items you wish to return.
  2. Securely pack your merchandise and return form in a box or envelope.
  3. Place the pre-printed return label on the outside of your package. Please note that the return label is not pre-paid, therefore, buyer is responsible for the return shipping cost
  4. Mail your online returns to the following address:

I Heart Hanalei

ATTN: Online Returns

PO BOX 281

Hanalei, HI 96714


To return in store:

You must provide your order receipt used to make the purchase when exchanging merchandise to a store.


For further assistance, contact us during business hours (10 AM - 9 PM HST) at:

(808) 826-5560


Email us at [email protected]





Free shipping to all orders over $250. Most orders are shipped within 4 days from order date.

If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days.

No price adjustments on previous purchases. Not Valid at I Heart Hanalei Storefront. Cannot be combined with any other offers.Only available on Terms subject to change without notice.